Archive for the ‘Mobile’ Category

image

Transform Your Business with Artificial Intelligence (AI)
AI is on the verge of broad adoption, and Mobile will be at the forefront of this digital transformation through the use of intelligent chatbots!

  • Introducing Oracle Mobile Cloud, Enterprise
  • Learn about Oracle’s new Intelligent Bots platform and check out the chatbot demo
  • Listen to Oracle’s Suhas Uliyar and Exelon’s Rajesh Kumar Thakur discuss how AI is impacting how customers interact with businesses
  • Learn of the new Customer Experience Analytics capabilities for web, mobile, and chatbots

Watch the webcast here on-demand

WebLogic Partner Community

For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center.

Blog Twitter LinkedIn Forum Wiki

Technorati Tags: PaaS,Cloud,Middleware Update,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

Advertisements

image

Chatbots powered by AI have the potential to transform our lives.  Consider this: A chatbot never sleeps, never makes you wait, and can personalize any customer experience. Even more compelling, chatbots powered by AI now have the ability to learn and build relationships.

You can see why I was so excited about this launch webcast: The Next Decade of Mobile: Conversational Bots Driven by AI. If you missed it, check it out… I promise it is well worth your time.

I have launched many products over my product marketing career – there is a great deal of work that goes into any launch – pulling together the content, planning out the activities, and of course, building the product. To pull off a successful product launch you need a great team. I would say that I have had a handful of truly successful launches, and this was definitely one of them.

With a record number of attendee views and registrations (and still growing) – this 30 minute webcast was full of insights and innovations. I was honored to be joined by both Amit Zavery, Senior Vice President of Oracle Cloud Platform and Fusion Middleware, Suhas Uliyar, Vice President, Product Management and Strategy for Mobile, Bots and AI, and our customer, Exelon, a FORTUNE 100 company in the energy business (learn how chatbots are driving better customer connections.)

The webcast opened with Amit providing a glimpse into Oracle’s current and future strategy. Then, Suhas shared how easily chatbots, powered by AI, can personalize engagement with customers across web, mobile or voice-enabled devices. He also demonstrated Oracle tools that not only allow users to build chatbots, but also tools that easily allow users to analyze insights from chatbot and mobile engagements.  Like I said … this webcast is definitely worth your time. Read the complete article here.

WebLogic Partner Community

For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center.

Blog Twitter LinkedIn Forum Wiki

Technorati Tags: PaaS,Cloud,Middleware Update,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

image

Oracle has arrived with their strategic capability in the Chatbot arena. This has just arrived with an upgrade of the Oracle Mobile Cloud. In this blog we will look at the product features, its strengths, how far on the chatbot maturity model the product can take us, and what can we expect. The Oracle Intelligent Bot, as it is named, is a feature of the Oracle PaaS family and embedded in the Oracle Mobile Cloud Service, Enterprise. Oracle announced chatbots last October at Oracle Open World and as a result of questions provided a NodeJS based Chatbot (created by the A-Team) that shows the potential of Chatbots, but this initial solution does not contains intelligence such as Natural Language Processing. The Intelligent Bot that now is generally available is based upon a framework that supports intelligence and conversation capabilities that leverage Oracle’s investment in AI that promises a continuous growth in the future. This blog maps the chatbot capabilities as described in previous blogs towards the Oracle Intelligence Bot and provides an outlook in what is yet to come.
How can Chatbots meet expectations? Introducing the Bot Maturity Model
Chatting with the chatbots? – How intelligence makes the conversation
Integrating the Chatbot

Architecture
Looking at the architecture, the Oracle Intelligent Bot supports a clear separation between Interacting with the channels (Facebook, etc.), the actual Intelligence, dealing with providing an answers, and the Integration with backend systems.
The Intelligent Bot delivers the capabilities to do chatbot conversation but does not provide its own dedicated chatbot channel to do so. It just allows already existing (and in the future new to arrive) chatbot channels, such as Facebook messenger, Slack,Amazon Echo and your own custom channel via an API to tap into the bot engine and perform a conversation.
The three high level areas previously mentioned can be described as: Read the complete article here

WebLogic Partner Community

For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center.

Blog Twitter LinkedIn Forum Wiki

Technorati Tags: PaaS,Cloud,Middleware Update,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

image

Description

This course introduces you to the world of intelligent chatbots and how you can build them quickly and easily with Oracle Intelligent Bots.

You will learn how to:

  • Develop a bot that understands natural human language using NLP (Natural Language Processing).
  • Enable your bot to use its intelligence as it interacts with users.
  • Integrate your bot with back end systems so that it can deliver enterprise data to users and execute tasks.
  • Introduce your bot to a potentially vast audience quickly and easily by integrating it with the Facebook Messenger platform.

Trainer

Grant Ronald leads the Mobility Enablement Product Management Team and is responsible for the successful custom adoption of Oracle’s mobile strategy (Oracle Mobile Cloud, Enterprise). His team works on one-on-one custom engagements, develops and delivers training, builds tutorials and educational materials that include the formal training materials for Oracle University.

Register for the training here.

For additional local trainings please visit the community training calendar here (membership required).

WebLogic Partner Community

For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center.

Blog Twitter LinkedIn Forum Wiki

Technorati Tags: PaaS,Cloud,Middleware Update,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

image

As an integration/backend developer, when starting a project using Mobile Cloud Service, it is important to have some understanding of what this MBaaS (Mobile Backend as a Service) has to offer in terms of security features. This is important in order to be able to configure and test MCS. In this blog I will give examples on how to configure and use the basic authentication and OAuth2 features which are provided to secure APIs. You can read the Oracle documentation (which is quite good for MCS!) on this topic here.

Introduction

Oracle Mobile Cloud Service offers platform APIs to offer specific features. You can create custom APIs by writing JavaScript code to run on Node.js. Connectors are used to access backend systems. This blogs focuses on authentication options for incoming requests.

The connectors are not directly available from the outside. MCS can secure custom and platform APIs. This functionality is taken care of by the Mobile Backend and the custom API configuration.

Getting started

The first thing to do when you want to expose an API is assign the API to a Mobile Backend. You can do this in the Mobile Backend configuration screen, APIs tab. Read the complete article here.

WebLogic Partner Community

For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center.

Blog Twitter LinkedIn Forum Wiki

Technorati Tags: PaaS,Cloud,Middleware Update,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

image

Customers want to have simpler means to interact with businesses and get faster response to a question or complaint. This behaviour is similar across all customer focused markets, such as Retail and Finance, where the loyalty of the customer depends on the quality of interaction with the business. Interaction with the customer (here the civilian) is also crucial in the Public domain, where trust in the authorities is determined by the speed and precision of the provided feedback. Chatbots offer a new automated channel for conversation with the customer. One single channel, for instance Facebook Messenger, supports the interaction with multiple businesses and government agencies.

The complexity of working with chatbots is the ability to understand the conversation with the customer. Every sentence typed in by the customer has a specific meaning, also known as ‘intent’. For instance, there are many ways to say ‘My bicycle is stolen’, ‘My bike is gone’, ‘They nicked me iron horse’, etc.

The promise of chatbots is enormous. Customers and businesses expect intelligent conversations from day one with interactions in different languages, across many channels and the ability to have self learning capabilities. As always, with hyped new initiatives and functionalities we need to tone down the expectations. A maturity model will help managing the expectations and provide a roadmap that will guide towards an expected result.

In this blog series, we will look at the different capabilities that are required for a chatbot, and then plot those onto a maturity model and roadmap.

There are some critical areas that determine the functionality of a chatbot, Interaction, Intelligence and Integration.

Interaction
is the area where the end-user experiences the chatbot functionality. Contrary to what an end-user would experience in a Web site or an App, there are no outstanding User Experience features in a chatbot. The communication is done via a command line in tools such as Facebook messenger. The user experience in a chatbot is aimed at facilitating a conversation. Read the complete article here.

WebLogic Partner Community

For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center.

Blog Twitter LinkedIn Forum Wiki

Technorati Tags: PaaS,Cloud,Middleware Update,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

image

The training material from the PaaS Summer Camps 2017 is available at our community workspaces (membership required):

· AppDev Bootcamp 08.2017

· Content Cloud Service training 08.2017

· Management Cloud Service Bootcamp 08.2017

· Chatboot Bootcamp 08.2017

· Virtual Builder Cloud Service Bootcamp 2017

· Integration API training 08.2017

· PCS Bootcamp 08.2017

· Integrate & extend SaaS Bootcamp 08.2017

Free PaaS trial services are available via Demo.Oracle.com. Questions? Send us a message via Facebook here.

WebLogic Partner Community

For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center.

Blog Twitter LinkedIn Forum Wiki

Technorati Tags: PaaS,Cloud,Middleware Update,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress